Billing
→Billing QueueSLA 4h
tagrunerouting-rules
Send every ticket to the right queue automatically
Build rules from tags, intents, account types, and priority — with a fallback review queue for low-confidence or sensitive predictions.
Rule examples
Tags and conditions → teams and SLAs
Bug+High Priority
→Product SupportSLA 2h
Refund Request
→Retention TeamSLA 6h
Enterprise+Urgent
→Senior SupportSLA 1h
Low confidenceorSensitive
→Needs ReviewManual assign
Queue simulation
Preview where tickets land before you publish rules
Incoming
- #8901 Billing dispute
- #8902 Login error
- #8903 WISMO
- #8904 Feature ask
TagRune rules
4 rules active · 1 fallback
Queues
- Billing · 1 ticket
- Product Support · 1 ticket
- Shipping · 1 ticket
- General · 1 ticket
Publish rules when your team is ready
Simulation mode shows queue impact — nothing routes until approved.