Private workspaces
Data isolated per workspace with no cross-tenant access.
tagrunesecurity
Support tagging with human control and auditability
Private workspaces, role-based access, tag approval workflows, audit logs, data retention policies, PII redaction, and integration permissions — built for teams who cannot afford silent automation.
Human-in-the-loop
AI suggests — humans approve
TagRune suggests tags, priorities, routes, and macros. Your support team approves all automations and customer-facing actions. The system does not automatically reject customers, issue refunds, or send sensitive replies without oversight.
Controls
Permissions and auditability by default
Role-based access
Admin, lead, agent, and read-only roles with granular permissions.
Tag approval workflows
Auto-accept thresholds configurable per tag category.
Audit logs
Every AI suggestion, edit, and sync event recorded.
Data retention
Configurable retention windows and export on request.
PII redaction
Optional redaction before text is sent to model providers.
Integration permissions
Read-only vs write-back scopes per connected tool.
SSO & SCIM
Enterprise identity providers on Agency / Enterprise plans.
Tagging you can explain to security review
SOC 2 Type II in progress · GDPR-ready data handling.