tagruneai-tagging-engine

Tag every ticket before it disappears into the queue

Once a message lands in TagRune, the engine identifies issue type, product module, sentiment, urgency, language, intent, and whether a human should review before routing.

Create Routing Rule

Live tagging

One message, a full tag profile

See how TagRune reads between the lines — not just keywords.

Charged twice, no response

High

I was charged twice and no one replied to my last email about the refund.

Imported 4s ago · English · Web form

BillingDuplicate ChargeAngryHigh PriorityNeeds Human Review

Tag confidence

Low-confidence tags go to review — not straight to queue

Billing

96%

Duplicate Charge

91%

Angry sentiment

88%

Refund intent

72%

Subscription cancel

41%

Tags below 70% confidence are held in the review queue until an agent confirms or edits.

Review queue

Tickets waiting for human confirmation

#8856

"Thinking about canceling if this keeps happening"

Cancel intent · 58%

#8859

"App feels slow but not sure if it's me"

Performance · 63%

#8862

"Need API docs for custom webhook"

API · 67%

Tag your inbox without the manual grind

Upload CSV, connect Zendesk, or paste sample tickets.

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