tagrunemacro-matching

Match the right response macro to the right issue

TagRune recommends macros from your library based on tags and intent — agents review and send. Nothing goes to customers without human confirmation.

Build Tag Rules First
Macro flow

Problem → tag → suggested reply → human send

Customer problem
Applied tags
Recommended macro
Agent confirms

Refund Policy

Matched when: Billing + Refund Request

94% match

Password Reset

Matched when: Account Access + Login Issue

91% match

Delayed Shipment

Matched when: Shipping + WISMO

89% match

Billing Correction

Matched when: Billing + Invoice Error

87% match

Bug Acknowledgement

Matched when: Bug Report + High Priority

85% match

Suggest macros — never auto-send

Connect your helpdesk macro library or import templates.

View Integrations