tagrunetag-taxonomy

Build a clean support taxonomy your team can trust

Merge duplicate tags, retire unused labels, and structure categories your whole team can follow — without a spreadsheet migration project.

Apply to Tickets
Messy → clean

From tag sprawl to one source of truth

Before

bugbugstechnical issueapp brokenRefundRefundsMoney Back

847 active tags · 23% unused · 41 duplicates detected

After TagRune review

Bug ReportRefund RequestBillingShipping

124 active tags · 0 duplicates · taxonomy health 96%

Taxonomy tree

Five dimensions every ticket should cover

  • Issue Type
    • Bug Report
    • Billing
    • Shipping
    • Feature Request
    • Account Access
  • Product Area
    • Dashboard
    • Integrations
    • Mobile App
    • API
    • Billing Portal
  • Customer Sentiment
    • Neutral
    • Frustrated
    • Angry
    • Positive
  • Priority
    • Low
    • Normal
    • High
    • Urgent
  • Lifecycle Stage
    • New Customer
    • Active
    • At Risk
    • Churned

Import your tag list and see merge suggestions

TagRune suggests consolidations — you approve every change.

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