tagruneintent-detection

Understand what customers are really asking for

TagRune groups varied phrasing into stable intents — so 'money back', 'reimburse', and 'reverse this charge' all map to the same Refund Request intent.

Map Intents to Tags
Intent groups

Same meaning, different words

Refund Request

  • "I want my money back"
  • "Can I get reimbursed?"
  • "This charge should be reversed"
  • "Still waiting on my refund"

Bug Report

  • "The app crashes when I export"
  • "Something broke after the update"
  • "Feature stopped working"
  • "Getting an error on login"

Shipping Question

  • "Where is my order?"
  • "Tracking hasn't updated"
  • "Package says delivered but I don't have it"
  • "When will this ship?"

Cancellation

  • "I want to cancel my subscription"
  • "Please stop billing me"
  • "How do I close my account?"
  • "Thinking about switching"
Why it matters

Consistent labels without agent guesswork

Beyond keywords

Intent models read context, not just trigger words

Account type, prior tickets, and sentiment shift how TagRune interprets the same phrase — reducing misroutes and duplicate tags.

  • 8 core intents with custom extensions
  • Multi-language detection with English fallback
  • Escalation phrases flagged separately
  • Intent → taxonomy mapping in one click

Can you reverse yesterday's charge?

High

Enterprise admin · 3 prior billing tickets · negative sentiment trend

Refund RequestBillingEnterpriseHigh Priority

Stop debating what the customer meant

Run sample messages through the intent engine.

Auto-tag Tickets