refund not received yet — charged twice
tagruneproduct
An AI tagging layer for modern support teams
Import tickets from Zendesk, Intercom, or paste raw text. TagRune extracts intent, tags, priority, and routing — your team approves before anything syncs back.
- 1.2M Tickets tagged this month
- 94% Tag consistency vs manual baselines
- 18s Avg time to first tag suggestion
- 7 Connected helpdesk tools
Inside the workspace
Inbox, extraction, and output in one view
The same console your support lead uses — not a slide deck of bullet points.
Raw ticket inbox
Unsortedlogin broken after update??
where is my order its been 2 weeks
invoice amount wrong on last bill
AI extraction
Processing- Intent Refund request · Billing dispute
- Product area Billing · Payments
- Sentiment Frustrated · Escalation risk
- Priority signals Duplicate charge · No reply
- Language English · Informal tone
- Review flag High-stakes billing → human review
Structured output
SuggestedTags
Billing · Duplicate Charge · Refund Request
Priority
High · billing + negative sentiment
Route
Billing queue · Retention if repeat
Macro
Refund policy acknowledgment (draft)
Summary
Customer charged twice, awaiting refund reply
Human in the loop
AI suggests. Support teams stay in control.
TagRune never auto-closes tickets, issues refunds, or sends customer replies. Agents approve tags, routes, and macros before sync.
Approval gates
Every tag is a suggestion until reviewed
Low-confidence predictions land in a review queue. Sensitive billing and cancellation intents always require human sign-off.
- Tags approved by team lead or auto-accept above threshold
- Routes editable before queue assignment
- Macros shown as drafts — never auto-sent
- Audit log for every AI suggestion
Charged twice, no response
HighI was charged twice and no one replied to my last email.
BillingDuplicate ChargeAngryHigh PriorityNeeds Review
Workflow
From import to analytics in six steps
Import tickets
Detect intent
Apply tags
Route to queue
Suggest macro
Track tag health
Turn your next messy ticket into clean signals
Connect a helpdesk or paste text — review the first tag pack in minutes.