tagrunetagging-enginehuman-approved

Turn messy tickets into clean support signals.

TagRune reads customer messages, applies AI tags, scores priority, and routes to the right queue — your team approves every suggestion before it syncs to Zendesk or Intercom.

Start Free Auto-tag Sample Tickets

1.2M tickets tagged this month
94% tag consistency vs manual
0 auto-sent replies without approval

Incoming

"refund not received"
"login broken after update"
"where is my order??"
"billing invoice wrong"
"can you add export to csv"

TagRune AI Engine

Intent
Product area
Sentiment
Priority
Team route

Routed queues

Billing Bug Shipping Feature Request Urgent Needs Review

The problem

Support queues hide more than they show

Inconsistent tags, duplicate issues buried in inboxes, urgent tickets stuck behind general questions, and leadership flying blind on recurring problems.

Inconsistent tagging

Every agent labels the same issue differently — reports become useless.

Hidden duplicates

Twenty tickets, one root cause — but nobody connects the dots.

Slow urgent routing

Enterprise login blockers sit in the general queue for hours.

No trend visibility

Leadership asks "what's breaking?" and ops exports a CSV manually.

Workflow